This exceptional customer service technique has made one business stick out as exceptional in the eyes of its customers. Can you adapt it for and do exactly the same for your business.
The company owner gives her customers something very easy that lets them know everything goes fine with the service they have ordered. Read this example and think how you possibly can make this technique benefit you. This 1 action satisfies customers, assures them that their needs are now being fulfilled although they’re at the office, and it connects with clients because it promotes word-of-mouth advertising.
Imagine you’re sat at your desk at the office and you get pictures distributed to you online, like the main one above, of your dog having a great time while out on a walk with a Professional Dog-Walker that you’ve hired. While you’re at the office, miles away from home, wondering if everything in the home is okay and how your pets are doing, your dog is out on their daily walk using their dog walker and a lot of doggie friends having a great time oxygen and exercise. You knew the dog would be studied for a walk because you booked the service, however the pictures make it real, you know it has actually happened and that no issue has arisen that’s prevented it from going ahead today.
You may get on with every day knowing the dog has been looked after, and as a secondary benefit you know that when there was a challenge at the house the dog walker would have contacted you. Wouldn’t it be great when we got exactly the same service from other suppliers and service providers, maybe even your organization?
A Business that Gives Exceptional Customer Service
Cara Taylor runs Walk the Dog in a village called Mossley in Tameside North West UK. She shares pictures of happy and contented dogs which can be uploaded through the walk and that the dog owners can easily see while they’re at work. How would you feel in the middle of a difficult day Telus webmail not working working miles from home, and you might see these pictures of the walk your dog was having.
At first you may think that is a great idea for small businesses, like Walk the Dog, but how does it benefit my business…
Meet Your Customer’s Expectations and Then Exceed Them
Some companies don’t even communicate using their customers when problems arise and a site or delivery can’t be completed. This is poor service.
Some companies communicate if you have a challenge, but despite having information on the problem and when they’ll correct it that is only expected quantities of customer service.
Think about communicating with your web visitors when things are running to schedule as well as when they’re not. And think about using real pictures that report things are getting well? Using pictures could small businesses and large organisations create exactly the same feelings in their customers as Cara the dog walker does when she sends pictures of people’s pets bounding across muddy fields with a sizable stick in their mouth? Yes, I think many of them could.
We all attach a great deal of emotion to your pets and that is a part of the big aftereffect of the little action when Cara sends pictures. But a lot of other industries can hit people’s emotions using their products and services, not always because of what the merchandise and services are, but in addition because of what it way to their customers to learn something they’re accountable for ordering has been fulfilled. Here are a few examples:
A B2B Customer
A B2B customer will get very positive feelings from to be able to enter a meeting and say,’Yes that service I arranged was definitely done by our supplier on this very day and in those days and they sent me a photograph to prove it.’
Car Repair and Service
How about when you yourself have your vehicle serviced. Wouldn’t it be nice to really have a picture sent for your requirements as your vehicle switches into the workshop or to the ramp while they start the service. How often times have you asked yourself,’I wonder if they have actually started on it yet?’ If you obtain a picture of your vehicle having work done on it you know that they’ve started and that they’re on schedule because of it to prepare yourself on time.
Direct Sales Customer
An immediate sales customer having a site carried out in their house, but being at work as the service is completed, will feel very satisfied and relieved to have images of the progress each day and know there are no nasty surprises awaiting them when they get home.
Does your window cleaner or gardener let you know when they have been to your dwelling? If you’re not there the initial you could learn about it’s when they come to collect the money. You may wonder once the service was done if you hadn’t noticed on your day which raises doubts in your mind. A picture sent for your requirements after completion will be exceptional customer service and stop any doubts. People show pictures to friends and colleagues. Folks are proud of the houses and how they maintain them, and a picture gives them the excuse to show it off, and every time they can you will get free word of mouth advertising. Imagine it, your web visitors selling your service on your behalf, all you need to accomplish is send them a picture to use.
Use Exceptional Customer Service to Increase Sales
Assess your customer service levels from the customer’s viewpoint. Look for tips on how to improve and maintain exceptional customer care by utilizing and adapting ideas, like the ones here. Grow word of mouth advertising because customers help you as exceptional and discuss you. Increase sales by utilizing your service actions as an automobile for offering more products or services.
Each time a customer feels good because of something you’ve just done that’s the best time to make additional sales or Look for referrals. Incorporate marketing actions into your exceptional service actions.